FREQUENTLY ASKED QUESTIONS

1. How do I make a purchase?

Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click ‘Add to Bag’. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the ‘mini bag’ at any time. When you’re ready to place your order, select Proceed to Checkout from the mini bag and follow the straightforward prompts to complete our one-step checkout process. If you have any problems, please contact customer care at RENIMPROJECTOFFCIAL@gmail.com,  or +66 (0)87 563 5309 — available 24 hours a day, seven days a week.

2. Can I order by telephone?

Yes — call us with details of the item you wish to purchase and your billing information and we will process your order. Customer Care is available on  or +66 (0)87 563 5309 24 hours a day, seven days a week.

3. How do I find a specific item?

If you know exactly what you are looking for, you can search our online store by product category on the menu bar, or by category menu. Once you have selected your desired category, you can filter the listings further using the options on the left of the page. Throughout the site there is also a search function in the top right-hand corner, which can be used to look for products using keywords or a web code, if you know it.

4. How do I know if an item is in stock?

Most items shown are in stock. When you roll over a product, you can immediately see its size availability. If a size is greyed out in the rollover, or marked as sold out in the drop-down on the product page, this means the item is out of stock in that size. Items that are not yet in stock may be marked Coming Soon: add these items to your wishlist and you will receive an email when they land. Alternatively, you can inform us of your interest by contacting Customer Care on  or +66 (0)87 563 5309 — available 24 hours a day, seven days a week. Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing.

5. What payment methods does RENIMPROJECT.COM accept?

We accept American Express, Visa and MasterCard. For customers in Thailand, we also accept transfer via bank account .

 
6. Is it safe to use my credit card online at RENIMPROJECT.COM?

 

We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

 
7. How will I know if you have received my order?

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point you will receive a second email from us confirming your order. If any of the items you have ordered are unavailable from our warehouse, we will try our best to locate them from our RENIMPROJECT.COM stores. If this is not possible you will be quickly informed of the out-of-stock pieces and your payment for the items will not be processed.

 
8. When will I receive my order?

Orders shipped using our delivery partner, DHL and/or THAIPOST, are delivered Monday to Friday between 9am and 5pm. If your order is being shipped via our next-day delivery service and you placed your order after noon on Thursday, it will be delivered the next working day, usually Monday.

9. Can I collect my order instead?

 

For security reasons, and because your order must be signed for, we do not partner with local pick-up or service points.

We also do not offer redirections. For further information, please contact Customer Care on  or +66 (0)87 563 5309 or email RENIMPROJECTOFFCIAL@gmail.com

 
10. Am I able to track my order?

 

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Alternatively, you can email us on RENIMPROJECTOFFCIAL@gmail.com and we will track the order on your behalf. If you place an order and choose our same-day shipping service, you will receive a text notifying you of the status of your order.

 
11. Can I exchange my order?

If you would like to exchange one item for another, you must first return the original item and then place a new order added shipping cost of a new order.

 
12. How do I return an item?

 

You have up to 7 days to return an item. For full details on the returns process, see our Returns page.

13. Is my personal information kept private?

 

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the COMMON-T.COM terms and conditions statement. In order to register as a user of RENIMPROJECT.COM, we ask you to provide us with your name, mailing address and email address. We may use these details to inform you of new goods and services via email. If you do not wish to receive such emails, please send an email to RENIMPROJECTOFFCIAL@gmail.com. In order to process credit-card orders online we require additional information including your billing address, shipping address, telephone number, credit-card number and credit-card expiration date. We will only use your billing and credit-card information to process your order and inform you of its delivery. Please note that RENIMPROJECT.COM does not keep any of your details on the RENIMPROJECT.COM website, and therefore these details are protected from any breach of security on the RENIMPROJECT.COM website. Navigational information is used only for internal purposes to enhance the customer-shopping experience and site usability, and will not be shared with any outside parties.

 
14. How do I contact customer care?

 

If you have any questions which are not currently answered on our site, please contact Customer Care either by email at RENIMPROJECTOFFCIAL@gmail.com or call us on  or +66 (0)87 563 5309 — available 24 hours a day, seven days a week.

 
15. Are the products you sell authentic?

As an authorised retailer for all the designers you see stocked on site, we can assure our customers that all products we sell are 100% authentic.