RETURN POLICY

Returned items must conform to our returns policy:

  • Your returned item must arrive at the head office no later than 7 days after you have received it. Later than 7 days, it will not be accepted; Please contact customer services if you have any queries relating to this;

  • Please note we can only collect returns from the same country to which your order was delivered. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties. We strongly advise that you do not do this.

  • Once your return has been received and complies with our returns policy, we will proceed with the exchange;

  • We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging;

  • Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box;

  • If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be exchanged;

  • We recommend that you return items in their original packaging to ensure the necessary protection when in transit;

  • Returned items will not be refunded.

EXCHANGES

If you would like to exchange an item, you will need to return the original item and then place a new order added shipping cost of exchange, according to our return & exchange policy.